TheScientific Support Specialisthelps researchers achieve cutting edge scientific results by providing timely, high-quality support to customers using our full portfolio including Dharmacon brandgene editing, RNAi, cell culture, gene expression & companion diagnostic products.

Working as part of our highly experienced technical team, the Scientific Support Specialist will use their scientific expertise daily to guide customers through their full experimental journey: Addressing pre-sales questions and inquiries, troubleshooting problems, and managing complaints in a fast-paced and dynamic work environment.

Through in-depth interactions across the company, this role will provide extensive insight into the business world and would be a perfect introduction to the commercial sector for an applicant interested in applying and sharing their scientific knowledge. The successful applicant will concentrate on our customers in Japan, and as such might require flexibility in their working hours to have some overlap with customers. The position will be ultimately based in our offices either in Lafayette, CO, or Cambridge, UK with a hybrid pattern considered.

Key Responsibilities

• Provide scientific support by phone, email and webchat to customers requesting product guidance and/or help troubleshooting experiments with an emphasis to our customers supporting English and Japanese conversations.

• Maintain up-to-date knowledge of our dynamic portfolio of products, solutions, and services

• Effectively communicate (both written and oral) with interdepartmental teams

• Understand product applications, challenges and strategies for good experimental design

• Work with customer support, R&D and product management as part of troubleshooting activities

• Support local and international field-based teams by answering scientific inquiries

• Continually strive to improve soft skills to provide an outstanding customer experience

• Assist in the preparation and review of technical documents and web content for new and existing products

• As a front-line representative of the company, this position will influence customer allegiance, so professionalism and courtesy are required at all times

Required criteria for applicant

• MS or Ph.D. in Molecular Biology, Cellular Biology, related subjects

• Fluent in Japanese spoken and written

• Hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction)

Desired criteria for applicant:

• Experience with gene editing and/or RNAi

• Previous technical or customer support experience

• Experience using a CRM

• Excellent analytical, problem solving and interpersonal skills

• Outstanding listening, verbal and written communication skills required

• Attention to details essential

• Ability to work effectively in a team environment

• Strong self-motivation and focus

Revvity delivers unique tools and services used by our customers to provide valuable insights and applications in - research, drug discovery, molecular diagnostics and biomanufacturing.

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